Patient Information

We want to make your visit as convenient and comfortable as possible. Below you'll find everything you need to know about preparing for your appointment, completing forms, and understanding our policies.

New Patient Forms

Please complete these forms before your first visit to save time and ensure we have all the information we need to provide you with the best possible care.

Frequently Asked Questions

How often should I visit the dentist?

Most patients should visit the dentist every 6 months for routine check-ups and cleanings. However, some patients may need to visit more frequently based on their individual oral health needs. Your dentist will recommend a schedule that's right for you.

What should I bring to my first appointment?

For your first appointment, please bring:

  • Photo ID and insurance card (if applicable)
  • Completed new patient forms (or plan to complete them online)
  • A list of current medications and dosages
  • Any relevant medical history or dental records from previous providers
What if I'm nervous about visiting the dentist?

Many patients feel anxious about dental visits, and we understand. Our team is specially trained to help anxious patients feel comfortable. We offer:

  • Comfortable, relaxing environment
  • Thorough explanations of all procedures
  • Breaks during longer appointments
  • Sedation options for extremely anxious patients

Please let us know about your concerns so we can make your visit as comfortable as possible.

How long does a typical appointment take?

Appointment times vary depending on the type of treatment:

  • Initial consultation: 60-90 minutes
  • Routine cleaning and exam: 45-60 minutes
  • Fillings: 30-60 minutes per tooth
  • Crowns and other restorations: 60-90 minutes

We'll provide you with an estimated time when you schedule your appointment.

What if I need to cancel or reschedule?

We require 24 hours notice to cancel or reschedule appointments. This allows us to accommodate other patients who may need to see us. If you need to cancel or reschedule, please call us at 061-526-5146 or use our online portal.

Failure to provide 24 hours notice may result in a cancellation fee for certain appointments.

Medical aid & Payment Information

Accepted medical aid plans

We accept most major medical aid plans, including:

  • Discovery Health Medical Scheme
  • Bonitas Medical Fund
  • Momentum Medical Scheme
  • Bestmed Medical Scheme
  • Medihelp Medical Scheme
  • Medshield Medical Scheme
  • Polmed
  • MBMed Medical Aid Fund
  • GEMS Medical Scheme
  • Other major medical aid schemes

Our team will verify your coverage and explain your benefits before any treatment begins.

Payment Options

We offer flexible payment options to make dental care accessible to everyone:

  • Medical aid
  • Major debit & credit cards (Visa, Mastercard, American Express)
  • Cash
  • Fixed payment plan

We also offer payment plans for larger treatments to help you manage costs.